User Data Deletion Instructions

This page explains how to request deletion of personal data stored by Particles. Meta requires apps that use WhatsApp / Platform data to publish clear deletion instructions. These steps apply to Particles account holders and to people whose WhatsApp messages were processed when they contacted a shop using Particles.

Upon a verified request, we can delete or anonymize data Particles stores, including:

• Particles user account data (name, email, shop profile, settings).
• Encrypted WhatsApp / ERP / AWS / provider credentials stored for that account.
• WhatsApp conversations and messages associated with that shop (contact IDs/phone numbers, message text, transcripts, image-analysis text, raw webhook payloads, Meta media IDs).
• Part-request history tied to those conversations (plates, VINs, part lookups) where it identifies a person.
• AI usage and playground data tied to the account.

Media binaries (voice notes/images) are not kept as permanent files in Particles; derived text and Meta media IDs are removed with the related messages. Data that remains solely in Meta, your ERP, AWS logs, or other third-party systems must be deleted with those providers according to their tools and policies.

1. Send an email to adi@particles.parts from the email address registered on your Particles account.
2. Use the subject line: “Particles account data deletion”.
3. Include your full name, shop name (if any), and confirm that you want the account and associated WhatsApp inbox data deleted.
4. We will verify ownership of the account (we may ask a short confirmation question).
5. After verification, we delete or anonymize the account and associated personal data, typically within 30 days, and email you when the process is complete.

You may also call +972-50-8662966. Email is preferred so we have a written record of the request.

If you messaged a spare-parts shop on WhatsApp and want messages about you removed from Particles:

1. Email adi@particles.parts with subject “WhatsApp contact data deletion”.
2. Include the WhatsApp phone number you used, the business number or shop name you contacted (if you know it), and the approximate dates of the conversation.
3. Contact the shop directly as well — they are the business you messaged and may hold copies outside Particles.
4. We will verify the request to the extent reasonably possible, then delete or anonymize matching conversation data stored in Particles, typically within 30 days, and confirm by email when done.

Particles primarily authenticates users with email and password. If in the future you connect a Meta login to Particles, deleting your Meta account or removing the app may trigger a data-deletion callback. When we receive a valid deletion callback from Meta, we delete associated Platform data we store for that user according to Meta’s requirements and these instructions.

We may retain limited information when required by law, to resolve disputes, enforce our Terms, or maintain security (for example records of the deletion request itself). Retained data is limited to what is necessary for those purposes.

Data deletion requests: adi@particles.parts · +972-50-8662966 · https://particles.parts

Related documents: Privacy Policy (https://particles.parts/en/privacy) and Terms of Service (https://particles.parts/en/terms).